deal. Chains like Hilton and Sheraton already had hotels in New York City, and they weren’t
necessarily hungry to build new ones, particularly with the city in the dumps. Hyatt, on the
other hand, was very successful in other cities but still had no flagship presence in New York
City, and I’d heard they wanted one very badly.
In late 1974 I called up the president of Hyatt, a guy named Hugo M. Friend, Jr., and we
arranged to meet. I wasn’t terribly impressed with Skip Friend, but it turned out that I was
right about Hyatt’s desire for a New York flagship, and we began to discuss a partnership on
the Commodore. Fairly rapidly, I made a tentative deal with him, full of contingencies. I was
very happy and very proud of myself. Then two days later I got a call and Skip said, “No, I’m
sorry, we can’t do the deal that way.” This became a pattern. We’d negotiate new terms,
shake hands, a few days would go by, and the deal would suddenly be off again. Finally, a
guy I’d become friendly with at Hyatt, a high-level executive, called. “I’d like to make a
suggestion,” he said. “I think you should call Jay Pritzker and deal with him directly.”
I’d barely heard of Pritzker, which tells you something about how young I was at the time.
I knew, vaguely, that the Pritzker family owned a controlling interest in Hyatt, but that was
about all. My Hyatt friend explained that Pritzker was the guy who really ran the company.
Suddenly it dawned on me why my deals kept coming apart: if you’re going to make a deal of
any significance, you have to go to the top.
It comes down to the fact that everyone underneath the top guy in a company is just an
employee. An employee isn’t going to fight for your deal. He’s fighting for his salary increase,
or his Christmas bonus, and the last thing he wants to do is upset his boss. So he’ll present
your case with no real opinion. To you, he might be very enthusiastic, but to his boss he’ll
say, “Listen, a guy named Trump from New York wants to make such and such a deal, and
here are the pros and cons, and what do you want to do?” If it turns out his boss likes the
idea, he’ll keep supporting you. But if the boss doesn’t like it, the employee will say, “Yes, I
agree, but I wanted to present it to you.”
By now it was the early spring of 1975, and I called Jay Pritzker, and he seemed happy to
hear from me. Hyatt was based in Chicago, but Pritzker told me he was coming to New York
the next week, and we should meet. Could I pick him up at the airport? I didn’t go around in
limousines at the time, so I picked him up in my own car. Unfortunately it was a very hot
day, and it was extremely uncomfortable in the car. If it bothered Jay, though, he didn’t show
it. I realized right then that Jay is very focused when it comes to business. He can be fun-
loving when he’s relaxed, but mostly he’s tough and sharp, and he plays very close to the
vest. Fortunately I had no problem with that, so we got along pretty well. The other thing
about Jay is that he doesn’t much trust people in business, which is the way I tend to be. We
were wary of each other, but I think there was also a mutual respect from the start.
We managed to make a deal in a short time. We agreed to be equal partners. I’d build the
hotel and Hyatt would manage it once it was built. More important than coming to a
tentative agreement was the fact that from then on I was able to deal directly with Jay when
difficulties arose. To this day, though we’ve had our disagreements, the partnership is strong
because Jay and I can talk straight to one another.
On May 4, 1975, we called a joint press conference and announced that we’d agreed, as
partners, to purchase, gut, and fully renovate the Commodore—assuming we could get
financing and tax abatement. The announcement of the partnership with Hyatt, coupled with